Arenal Superior Beach

Our general conditions and privacy policy have been developed to inform our guests about the conditions and the treatment of personal data.
Please read them carefully and if you have questions regarding our privacy policy and general conditions, do not hesitate to contact us using the contact information or using the contact form.

CANCELATION POLICY

Our cancelation policy is as follows:

• Free cancellation up to 4 days before arrival
• Cancelations made after 4 days before arrival will have 100% charge of the total stay

If you need to modify your reservation, contact us and we will not hesitate to help you.

GENERAL CONDITIONS

Any cancellation or amendment request must be done sending to us in writing, by email, fax or post, and will take effect on the day we receive the request.
There will be no refunds if the client voluntarily decides to stop using the services included in the holiday before the end of his/her stay.

Modification by the company

In case the apartment could not be occupied because of unforeseen reasons, not attributable to the company, the company has the right to substitute the original accommodation by other with the same or superior characteristics, without any additional payment.
Data protection (Organic Law 15/1999 of 13th December)
In compliance with the Organic Law 15/1999 of 13th December, on Protection of Personal Data (“LOPD”), we inform that, through the completion of forms, your personal details will be incorporated and held in the company files, with the purpose of being able to offer and provide you with our services. In addition, we inform you of the possibility to exercise the right of access, rectification, cancellation and opposition with regard to your personal data, the company being responsible for the file.

Privacy Policy

Our privacy policy has been compiled to get clear understanding of how we collect, use, protect and generally handle your information on our website.

• We collect personal data from you when you make a reservation, contact us through our contact form, subscribe to the newsletter or enter information on our website
• The system may request to enter your name, email, address, phone number and other information so that reservation or other activity can be made on our website
• We collect personal data:
  • To improve our website in order to be more efficient
  • To quickly process your transactions
  • Send information and answer several requests
  • Process or make reservations, send information and modifications related to them
• We protect personal data by secure networks, accessible only by a limited number of people, who are required to keep the information confidential
• All credit card transactions are processed through a secure getaway provider and are neither registered nor processed on our servers
• We do not sell, trade, or otherwise transfer to outside parties any personal data, unless previously informed. That not include website hosting partners and other companies who assist us in operation our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
• We reserve the right to deliver your data when it is necessary to comply with the law, to reinforce our site policies, or to protect ours or other’s rights, property or safety
• We do not include or offer third party products or services on our website

This privacy policy is effective as of 2015-01-20